E.ON ENERGY · UI Design · SERVICE DESIGN · 2023

New Service Application Journeys

Improving e.ON Hungary’s New Service Application journeys through redesigned user flows and newly created experiences that make a complex utility process easier to understand and complete.

UI CONSULTANT · CONTRACTOR · HUNGARY / REMOTE

e.ON service application screen
e.ON service application flow
e.ON service application detail screen
e.ON service application detail screen

ROLE & LOCATION

UI Consultant — contractor
Hungary — remote

SKILLS

Design Systems · UX/UI · Prototyping · User Research & Testing

TECH STACK

Figma · Slack · ProtoPie · Miro

THE DESIGN CONTRIBUTION

Turning a high-consideration utility task into a clearer customer journey.

The New Service Application journey involved multiple decisions, eligibility checks and moments where customers needed reassurance. I improved the end-to-end flow by creating more understandable steps, designing new service moments, and keeping the interface connected to a scalable system — giving the experience a clearer rhythm from first intent to successful submission.

Back to Selected Work